Contact Us

Refunds can take up to 5 working days to process, and will be refunded back to original method of payment, contact us if you have not received your refund within 5 working days. You can read more here.

Email us to begin a returns process, we can only accept returns on faulty electronics, e-liquids, coils or other perishable goods are non refundable.

All our parcels are sent tracked, you will receive a tracking number via email and in your account home under orders.

Please note in busy periods parcels can take up to 5 working days to arrive, if you have not received within 5 working days, please email us. Read more here.

All accounts are checked by 1account to ensure appropriate age. We do not cater to any one under 18 under any circumstances. Any under age buyers will be banned immediately and a letter of notice sent to the delivery address.

If you are an adult, please note 1account will carry out age verification checks after your order is placed, unless we contact you, please assume your order is placed. If we need further verification we will contact you. Read our terms of service here.

If you have any issues with discounts or promos, please contact us and we will do our best to resolve. Remember you cannot use multiple discounts at once.